Let customers move their own ticket (self-service)

Self-service moves let a customer advance — or move back — their own ticket, but only for the specific steps you allow. Everything else stays staff-only. It's ideal for roll call / presence (people mark themselves Present ⇄ Away so you always know who's here), self-seating, and "I'm back" toggles. It works for class attendance, tour groups, field trips, shuttles, and events.

Turn it on

1. Pick a workflow that has customer-movable steps. The easiest is the Roll call (presence) workflow — Checked in → Present ⇄ Away → Checked out — under Settings → Queue workflow.
2. In Settings → Self-service moves, tick "Let customers move their own ticket" and save.

If you don't see the Self-service moves section in Settings, the feature isn't turned on for your account yet — contact support to enable it.

What your customers see

On their live ticket page, buttons appear for the moves you allow from their current step. With the Roll call workflow:

• From Present — Mark away and Check out
• From Away — Mark present and Check out

They tap a button and their status updates instantly. No app to download — it's on the ticket page they already have. On your dashboard board, the ticket moves between the Present / Away columns in real time, so a quick glance tells you who's here and who's stepped out.

Good to know

• You decide which moves are self-service. Only steps marked customer-movable show a button; the rest stay staff-only. Staff can always move any ticket from the dashboard.
• Anyone with the ticket link can make the move (people often share a link), so use it for low-stakes steps like presence and self-seating — not for anything that shouldn't be self-served.
• It pairs naturally with the Roll call workflow, but any workflow with customer-movable steps will show the buttons.