Choose your queue workflow
Pick the stages your tickets move through — the general flow or an industry preset — and switch safely.
Requires Location Admin
A workflow defines the columns on your dashboard and the statuses a customer sees. One workflow is active per location.
The built-in options
- General service queue (default): Online check-in → Arrived → In progress → Complete → Closed.
- Restaurant waitlist: Waitlist (joined, maybe remotely) → Arrived (at the host stand) → Table ready → Seated → Departed.
- Take-a-number counter: Waiting → Called → Serving → Done (this one also powers windowed mode).
- Order / pickup ready: Received → Preparing → Ready → Picked up.
- Clinic patient flow: Checked in → Roomed → With provider → Checkout → Done.
- Repair drop-off: Intake → Diagnosing → Awaiting approval → In repair → Ready → Picked up.
- Roll call (presence): Checked in → Present ⇄ Away → Checked out. People (or a staffer) mark themselves present or away, so you always know who's here at a glance — class attendance, tour groups, field trips, shuttles, events. Best paired with self-service moves so people can mark their own presence.
Every workflow also has Cancelled and (where it makes sense) No-show endings.
Switch workflows
- Open Settings and expand Queue workflow.
- Pick the workflow and save. You'll see a note confirming the switch is safe.
Switching is safe: your QR code and check-in link don't change, history is kept, and any open tickets are matched to the closest stage of the new flow — nothing gets lost mid-queue. New check-ins use the new flow immediately.