Run a test check-in before going live
A safe end-to-end test that proves the customer flow and your dashboard work — and how to clean up after it.
Available to Staff (cleanup needs the dashboard)
Steps
- Open your check-in page in a private/incognito browser window (so you see it as a customer).
The address is
https://sitecheckin.net/your-location-name. - Select Check in, fill in your own name and phone, and use your real email so you can see the tracking email.
- Submit. You should land on a confirmation page showing Your number (like #1), a Reference code, and a live status badge.
- Check your inbox for the "You're checked in" email with the same number and a View my status link.
- In another tab, sign in as staff and open the Dashboard. Your test ticket should appear in the first column within a second or two — no refresh needed.
- Move the ticket forward with its action buttons and watch the customer page update by itself.
Clean up
Either select Cancel my check-in on the customer page (works while the ticket is still in the first stage), or close the ticket from the dashboard (Cancel or complete it and let it close).
If something didn't work
- Ticket didn't appear on the dashboard → see Live updates stopped.
- No email arrived → see Troubleshooting check-in problems.