Add a walk-in customer
Check someone in at the desk so they join the same queue as online customers.
Available to Staff
Steps
- Select Walk-in in the sidebar.
- Fill in the customer's first name (required) and phone (required); last name, email, and a service are optional but an email gets them the tracking link like any online customer.
- Select the check-in button. The page confirms and the ticket appears on the dashboard immediately.
Walk-ins join the same line as online check-ins, numbered in the same per-day sequence, and get the same emailed tracking link when an email is provided. If the phone already has an active ticket, you'll be pointed to the existing one instead of creating a duplicate.
Assisted check-in by identifier
If your location uses Saved Check-in Information with Assisted mode on, the Walk-in screen also shows a Lookup Identifier field (whatever you named it — e.g. Pickup number). Enter the identifier to attach the saved detail to the ticket; name and phone are optional in this mode. If the identifier is new, type the detail once and it's remembered for next time.