Manage your subscription

Everything about billing lives on your business console → Plan. Payments are handled securely by Stripe — SiteCheckin never sees or stores your card number.

Start a plan

1. Open Plan in your business console.
2. On the tier you want (Starter, Pro, or Business), select Subscribe.
3. You're taken to a secure Stripe checkout page. Enter your email and card details and confirm.
4. You're returned to the Plan page, which updates to your new plan within a few seconds.

Every paid plan starts with a 14-day free trial — you won't be charged until the trial ends, and you can cancel any time before then at no cost.

Switch plans (upgrade or downgrade)

On the Plan page, select Switch to … on a different tier. The change is prorated — Stripe credits or charges the difference on your next invoice automatically. The page refreshes to the new plan on its own once the change goes through (usually a few seconds).

Downgrading to a smaller plan? Make sure you're within its limits first — if you have more locations than the new plan includes, we'll email you to release the extras.

Update your card, view invoices, or cancel

Select Manage billing on the Plan page. This opens the secure Stripe customer portal, where you can:

• update or add a payment method,
• download past invoices and receipts,
• and cancel your subscription.

What happens when you cancel

Cancelling schedules your plan to end at the end of your current paid period (or trial) — you keep your plan until then, so nothing is lost mid-cycle. The Plan page shows a "Cancels on <date>" note while a cancellation is pending. On that date your business automatically moves to the Free plan. Changed your mind? Re-subscribe any time from the Plan page before or after it takes effect.

Add-ons

On Pro and above you can add capacity without changing tiers:

• Quota boost — more check-ins per day on a specific location (+$9.99/mo per +50/day). Set it on the Plan page next to that location; you'll confirm the recurring charge before it applies.
• Extra locations — beyond your plan's included count ($19.99/mo each).

Good to know

• Billing actions are Owner-only. Admins can view the Plan page but can't subscribe, switch, or cancel.
• Invoices and receipts always live in the Manage billing portal — that's your billing history.
• Questions about an invoice or a refund? Contact us.